Scaling the customer experience
Easy and delightful
BKW wrote, filmed and produced fun videos for Desk.com, helping them to communicate their message in memorable and entertaining ways. In the first episode we’re introduced to Dr. Ryan Ruttledge whose job is to create the “Tools to provide the most AWESOME customer service on the planet.” We also meet his lab assistant, John, whose source of happiness in life comes from pleasing the people around him.
In episode two we go on a tour of the Desk.com labs, and become steeped in this wacky wonderland of non-science. Finally, it’s time for our first experiment: poor John is thrown out of an airplane from 30,000 feet to see if he can delight 30 customers (In 39 languages) on the way down. His tools? A parachute, the Desk.com Customer Service App, and Google Skydiving Glasses.
Video Storytelling
From Georgia (USA) to Georgia (former USSR), BKW content team is skilled at getting the story in any environment. With top execs in the Bay Area to people in some of the most resource-constrained environments on (almost) all continents.
110 Million US residents rent. Dwellsy is out to upgrade their experience. BKW is helping.
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Short takes on astonishingly great (and not so great) marketing communications
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