Scaling the customer experience
Easy and delightful
In episode two we go on a tour of the Desk.com labs, and become steeped in this wacky wonderland of non-science. Finally, it’s time for our first experiment: poor John is thrown out of an airplane from 30,000 feet to see if he can delight 30 customers (In 39 languages) on the way down. His tools? A parachute, the Desk.com Customer Service App, and Google Skydiving Glasses.
Short takes on astonishingly great (and not so great) marketing communications
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