Category: Blog

The Moment of Brand Awareness

Companies often grossly underestimate how hard, expensive and time-consuming it is, to birth their brand in the minds of a critical mass of customers.

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A Very Human On-Hold Message

I had to call PG&E, our power company, the other day. Their pre-recorded message began with the usual dry blah blah meaninglessness.
I was barely listening. But then this caught my ear.

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The Not-So-Naked Chef

When you get to the website, it’s like only 20% of what you can see is what you actually came for—Oliver’s yummy recipes.

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